Why do we like to define ourselves as a responsible, sustainable, and community-based travel network? For too long, mass tourism has been offering uniform travel disconnected from the experience of the host community. This method has sometimes damaged the living conditions of the resident communities and spread an inauthentic and distorted image of the place. For us at The Heart of Sicily, a sustainable and responsible tourism experience depends on the relationship that is established between both the people who live in a place and those who travel.
You can request the cancellation and refund of your reservation before check-in by writing to the booking manager. We will refund a sum that varies depending on the time of the request:
— From 59 to 30 days before check-in: 80% refund
— From 29 to 15 days before check-in: 50% refund
— From 14 to 0 days before check-in: 0% refund
— Full refund in case of hospitalization (with appropriate documentation)
While booking, you can request cancellation insurance at an extra cost. This extra service compensates for the penalties in case of cancellation for justifiable reasons.