Why do we like to define ourselves as a responsible, sustainable, and community-based travel network? For too long, mass tourism has been offering uniform travel disconnected from the experience of the host community. This method has sometimes damaged the living conditions of the resident communities and spread an inauthentic and distorted image of the place. For us at The Heart of Sicily, a sustainable and responsible tourism experience depends on the relationship that is established between both the people who live in a place and those who travel.
We work hard to offer itineraries with transparent, simple, and reliable rates and schedules. We include a basic insurance policy for health care and lost luggage in our itineraries. However, the unexpected is always around the corner. Sudden variations in climate can cause changes in outdoor itineraries, particularly excursions to the Madonie Regional Park. We will do everything possible to inform you before departure when, for other known reasons, the program should change. If the minimum number of reservations for the itinerary is not reached, or if a significant part of the program changes, we will offer you a full refund or alternative dates.
You can request the cancellation and refund of your reservation before check-in by writing to the booking manager. We will refund a sum that varies depending on the time of the request:
— From 59 to 30 days before check-in: 80% refund
— From 29 to 15 days before check-in: 50% refund
— From 14 to 0 days before check-in: 0% refund
— Full refund in case of hospitalization (with appropriate documentation)
While booking, you can request cancellation insurance at an extra cost. This extra service compensates for the penalties in case of cancellation for justifiable reasons.